Issues getting Control-IQ Script?

I did the submission in the portal and have been waiting on "Prescription Waiting Period" for about a week and a half, normally my Endo is very responsive, so I called his nurse today to inquire. They said they hadn't received any request from Tandem, and since its near impossible to speak with Tandem CSRs right now plus I dont want to take position away from people who have actual pump emergencies. I was wondering if anyone else is experiencing this or experienced something similar?